2ools support
Get unblocked.
Support is available even when you cannot sign in. Send one clear receipt of what happened and we can start from the same facts.
Choose the useful facts
Start with the issue.
A screenshot is helpful when it does not contain secrets or private customer data.
- 01Account or accessTell us the account email and what stopped working. Never send a password, verification code, or recovery code.
- 02BillingInclude the charge date, plan, and receipt or order ID. Never send a full card number or bank details.
- 03Project, MCP, or Apple appInclude the project name or URL, the action you took, the approximate time, and your device or app version.
Support receipt
Four details are enough.
- Account
- The email on the account. Do not include a password or sign-in code.
- Where
- Project name or URL, plus the screen or connected AI where it happened.
- What happened
- The action you took, what you expected, and the exact message you saw.
- When
- Approximate time and time zone, device, OS, browser, or app version.
Account control
Deletion and privacy.
If you can sign in, open Account and use the Data & privacy controls to request permanent account deletion. If you cannot sign in, email support from the account address when possible.
Read the Privacy Policy for what 2ools stores and the records that may need to be retained for security, billing, or legal reasons.